CIC Job in status ERROR - Failed to load configuration data from Config.xml

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

"Default Software Contents Download" Job is in status ERROR

 

In C:\Program Files (x86)\CA\SC\CIC\logs\CIC.log there are following error :

2023-11-08 00:01:19,209 ERROR c.c.s.CCException [CCMain] Exception caught.  Stack Trace:
2023-11-08 00:01:19,209 ERROR c.c.s.CCException [CCMain] java.io.FileNotFoundException: ..\conf\Config.xml (The system cannot find the file specified)
2023-11-08 00:01:19,209 ERROR c.c.s.CCException [CCMain] java.io.FileInputStream.open0(Native Method)
2023-11-08 00:01:19,209 ERROR c.c.s.CCException [CCMain] java.io.FileInputStream.open(FileInputStream.java:195)
2023-11-08 00:01:19,209 ERROR c.c.s.CCException [CCMain] java.io.FileInputStream.<init>(FileInputStream.java:138)
2023-11-08 00:01:19,209 ERROR c.c.s.CCException [CCMain] com.ca.sccc.CCUtilities.transform(CCUtilities.java:387)
2023-11-08 00:01:19,209 ERROR c.c.s.CCException [CCMain] com.ca.sccc.CCUtilities.getDocument(CCUtilities.java:374)
2023-11-08 00:01:19,209 ERROR c.c.s.CCException [CCMain] com.ca.sccc.CCConfig.loadConfiguration(CCConfig.java:61)
2023-11-08 00:01:19,209 ERROR c.c.s.CCException [CCMain] com.ca.sccc.CCMain.syncConfigWithMdb(CCMain.java:1733)
2023-11-08 00:01:19,209 ERROR c.c.s.CCException [CCMain] com.ca.sccc.CCMain.main(CCMain.java:84)
2023-11-08 00:01:19,209 ERROR c.c.s.CCException [CCMain] sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
2023-11-08 00:01:19,209 ERROR c.c.s.CCException [CCMain] sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
2023-11-08 00:01:19,209 ERROR c.c.s.CCException [CCMain] sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
2023-11-08 00:01:19,209 ERROR c.c.s.CCException [CCMain] java.lang.reflect.Method.invoke(Method.java:498)
2023-11-08 00:01:19,209 ERROR c.c.s.CCException [CCMain] org.tanukisoftware.wrapper.WrapperSimpleApp.run(WrapperSimpleApp.java:240)
2023-11-08 00:01:19,209 ERROR c.c.s.CCException [CCMain] java.lang.Thread.run(Thread.java:748)
2023-11-08 00:01:19,209 FATAL c.c.s.CCMain [CCMain] Failed to load configuration data from Config.xml, aborting

Environment

Client Automation - All Versions

Cause

This error indicates that file C:\Program Files (x86)\CA\SC\CIC\conf\config.xml could not be found

Resolution

- Check in directory C:\Program Files (x86)\CA\SC\CIC\conf if there is a copy of file config.xml

Example : in the screenshot below there is a copy of config.xml with name config.xmlTemp

- Rename the copy with filename config.xml

If there is no copy of file config.xml, restore it from a backup.