ModuleNotFoundError for module 'pypandoc' installing Virtual Analyst

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager
• ServiceDesk

Issue/Introduction

While installing Virtual Analyst, I am receiving this error during step 11:

Preparing metadata (setup.py) ... error
error: subprocess-exited-with-error

python setup.py eg_info did not run successfully.
exit code: 1

Traceback (most recent call last):
  File "C:\Users\<userid>\AppData\Local\Temp\2\pip-install-7eu_s61u\rasa-core_340ebcef84954fac9c5c71abc8fb9972\setup.py", line 9, in <module>
    import pypandoc
ModuleNotFoundError: No module named 'pypandoc'

...

Environment

Service Desk Manager v17.4

Resolution

Execute the following:

pip install pypandoc

Then re-run the previous command.

Additional Information

Complete instructions for installing Virtual Analyst can be found here: Install Virtual Analyst