AutoSysWIN12.1.01.00 install setup on Windows 2022 machine fails with This operating system is not supported for Autosys installation
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AutoSysWIN12.1.01.00 install setup on Windows 2022 machine fails with This operating system is not supported for Autosys installation

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Article ID: 278119

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

When trying to install agent and client components from the AutoSysWIN12.1.01.00 DVD iso onto a physical Windows Server 2022 Standard server.  

Mounted the iso on the server and ran "install.exe" (using "Run as administrator").

An "OS Validation" popup occurs when setting the installation, message states:

"[CAUAJM_E_110025] This operating system is not supported for Autosys installation.   For a list of supported operating systems, refer to AutoSys Support Matrix."

The only option available is to "Quit Installation"

Windows Specification:
Edition Windows Server 2022 Standard
Version 21H2
Installed on ‎8/‎28/‎2023
OS build 20348.2227

Is there any other requirement to install on this server?

Environment

Autosys 12.x
Windows 2022

Cause

the installer tries to make a powershell.exe call to verify the os.

The system path was changed from the default and powershell.exe could not be found.

From the %TEMP%\cawa_installer.log
From the logs we see the following error.
Line  180: 2024-01-17 08:31:10,878 [Thread-978] ERROR com.ca.wla.ae.installer.customaction.InstallationModeDetector(329) - Exception occured detecting the version of OS java.io.IOException: Cannot run program "powershell.exe": CreateProcess error=2, The system cannot find the file specified
    Line  192: Caused by: java.io.IOException: CreateProcess error=2, The system cannot find the file specified
    Line  199: 2024-01-17 08:31:10,878 [Thread-978] ERROR com.ca.wla.ae.installer.logger.LogHelper(27) - [CAUAJM_E_110025] This operating system is not supported for AutoSys installation. For a list of supported operating systems, refer to AutoSys Suppport Matrix.

Resolution

Must correct the system path to find powershell.exe .
Below is a screenshot of a default installation system path for Windows 2022 Standard.