Network Prevent Discover Server becomes unresponsive, the hard drive is running out of space

Products

• Data Loss Prevention Enterprise Suite
• Data Loss Prevention

Issue/Introduction

The tmp directory on the DLP Network Prevent Detection Server is filling up with files named "dd_process_info_<GUID>".
These files fill up the available disk space on the detection server.
The detection server stops working and becomes unresponsive.

Resolution

The "dd_process_info_<GUID>" files are not a product of DLP.
The server has a monitoring application called DataDog on it.
The "dd_process_info_<GUID>" files are created by DataDog.
We recommend that the DLP processes and directories be excluded from the DataDog scans.
Work with your server security team to determine why the files created by DataDog in the tmp directory are not being automatically deleted.