How to apply the custom exception page to all the proxy exceptions for a multi-tenant policy.
Article ID: 278083
Updated On:
Products
Issue/Introduction
Proxy is having a multi-tenant policy enabled.
Proxy allows a way to custom an exception page like adding a company logo and contact details and the KB below provides the steps to do it.
https://knowledge.broadcom.com/external/article/166045/how-to-create-a-custom-exception-page-us.html
However, it does not apply to all the proxy exceptions because it depends on the rule or policy that needs to trigger it. If you notice in the KB above, there is a step to create a rule or policy with a condition to trigger the custom exception page.
There is a requirement to apply this based on certain tenants for all the exceptions.
Resolution
Below is an example of the policy that you could apply under the tenant.
define config.customer
string:contact("name: Contact Help Desk <br>phone: XXX-XXX-XXXX<br>email: [email protected]<br>")
boolean:exception.format.custom(true)
end
define string My_Exception_custom_format_global
><HTML><HEAD>
><TITLE>BlueCoat Proxy Error - $(appliance.name):::$(exception.summary):::$(exception.details)</TITLE>
><style>BODY {BACKGROUND-COLOR: steelblue;FONT-FAMILY: arial;}TH {BACKGROUND-COLOR:silver;COLOR:navy;FONT-WEIGHT:bold;}TD {BACKGROUND-COLOR:#eeeeee;}
></style></HEAD><BODY><center><TABLE border=10 cell-padding=5 width="80%">
><TR><Th><big>$(exception.summary) ($(exception.id))</big></th></TR>
><TR><TD><b><u>BlueCoat device:</u></b><br>$(appliance.name) ($(proxy.address))</td></TR><TR><TD><b><u>Explanation:</u></b><br>
>$(exception.details)<br>$(exception.help)</TD></TR><TR><TD><b><u>Help:</u></b><br>$(config.customer.contact)</TD></TR></TABLE></center>
></BODY></HTML>
end
<Proxy>
config.customer.exception.format.custom=true exception.format(My_Exception_custom_format_global)
You could update the policy above using CLI like the example below.
#(config) inline policy tenant tenant1 of
...<existing policy>...
define config.customer
string:contact("name: Contact Help Desk <br>phone: XXX-XXX-XXXX<br>email: [email protected]<br>")
boolean:exception.format.custom(true)
end
define string My_Exception_custom_format_global
><HTML><HEAD>
><TITLE>BlueCoat Proxy Error - $(appliance.name):::$(exception.summary):::$(exception.details)</TITLE>
><style>BODY {BACKGROUND-COLOR: steelblue;FONT-FAMILY: arial;}TH {BACKGROUND-COLOR:silver;COLOR:navy;FONT-WEIGHT:bold;}TD {BACKGROUND-COLOR:#eeeeee;}
></style></HEAD><BODY><center><TABLE border=10 cell-padding=5 width="80%">
><TR><Th><big>$(exception.summary) ($(exception.id))</big></th></TR>
><TR><TD><b><u>BlueCoat device:</u></b><br>$(appliance.name) ($(proxy.address))</td></TR><TR><TD><b><u>Explanation:</u></b><br>
>$(exception.details)<br>$(exception.help)</TD></TR><TR><TD><b><u>Help:</u></b><br>$(config.customer.contact)</TD></TR></TABLE></center>
></BODY></HTML>
end
<Proxy>
config.customer.exception.format.custom=true exception.format(My_Exception_custom_format_global)
eof
The rule or policy will apply for all the request.
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