Rich text ServiceNow field to Jira Description isn't formatting properly

Products

• ConnectALL

Issue/Introduction

When synchronizing a rich text field in ServiceNow formatting is not always maintained.

Additionally, extra spaces at the end of the field are translated into a peculiar string in the destination system.

Environment

ConnectALL 3.2.0.1

 

Cause

DE79146

Resolution

A defect has been filed on this issue and is being addressed in a future build of ConnectAll

Additional Information

keywords: snow service now