Heuristic Software Inventory partially replicated to enterprise

Products

• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Asset Management

Issue/Introduction

On Enterprise server, Heuristic software inventory is partially replicated for some computers.

Some heuristic software detected for some computers are present at Domain level but not at Enterprise level.

 

In engine logs some messages like this appear :

 

2023-12-13 16:19:54 Table: ca_discovered_software (42 of 55), Update records to process: 90
2023-12-13 16:19:54 Table: inv_windowssecurity_tree (54 of 55), Update records to process: 9
2023-12-13 16:19:54 Table: inv_windowssecurity_item (53 of 55), Update records to process: 6
2023-12-13 16:19:54 Warning: Fewer records were updated than expected for table: ca_discovered_software. Expected to update: 90, actually updated: 0
2023-12-13 16:19:54 Table: ca_discovered_software (42 of 55), Records updated: 0, Elapsed time: 00:00:01

Environment

Client Automation 14.5

Resolution

Contact Broadcom Technical Support and request the fix T533380.

This fix should be applied on Domain Manager 14.5 CU6 and it replaces cmengine.exe