How to find out the Strong Authentication Database pool connection Information and other statistics?
Article ID: 277937
Updated On:
Products
Issue/Introduction
How to find out the Strong Authentication Database pool connection Information and other Pool statistics?
Environment
Component: CA Advanced Authentication (Strong Authentication and Risk Authentication)
Release: Applicable to all the fully supported releases.
Resolution
Currently we have below TWO options to find out the Strong Authentication Database pool connection Information and other statistics.
Option 1:
The Statistics page of the Administration Console enables you to monitor the connectivity status and details for the Strong Authentication database, UDS, and the configured Strong Authentication protocols for each server instance.
Steps :
Login to the Advanced Authentication Admin console as " MASTERADMIN ".
Click the Services and Server Configurations tab in the main menu.
Verify that the Strong Authentication tab in the submenu is active.
Under the Instance Configurations section, click the " Instance Statistics " link to display the Statistics page.
Select the instance whose details you want to monitor from the Select Instance list.
- Kindly check the below documentation for your reference:
This document provides all the detailed Information regarding the Database Connectivity, Server Protocols, Thread Statistics and User Data Service Connectivity.
- Monitor Instance Statistics:
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/advanced-authentication/9-1/administrating/administrating-ca-strong-authentication/server-instances/monitor-instance-statistics.html
- Snippet for your reference:
Option 2:
Please enable the " arcotwebfort.log " in " DETAIL " (Debug) mode and verify the " arcotwebfort.log " for detailed Information regarding the Database pool connections and other Information.
Kindly check the below document for reference and this document helps you to enable the " arcotwebfort.log " in " DETAIL " (Debug) mode.
https://knowledge.broadcom.com/external/article?articleId=29723
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/advanced-authentication/9-1/administrating/administrating-ca-strong-authentication/server-instances/set-up-server-instances/manage-ca-strong-authentication-server-logging-configurations/enable-detailed-mode-or-debug-mode-logging.html
- Please note that we do NOT recommend customers to keep the DEBUG logging enabled for a longer time and/or permanently as it may Impact the Strong Authentication services or performance but we recommend customers enable the DEBUG logging for a limited time to find out the Strong Authentication Database pool connection Information and other statistics and then disable the DEBUG logging.
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