Can't save edits to Entity Mapping screen due to error message "Issue processing the request, please check the configurations"
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Can't save edits to Entity Mapping screen due to error message "Issue processing the request, please check the configurations"

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Article ID: 277928

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Updated On:

Products

ConnectALL

Issue/Introduction

Steps to Reproduce: 

  1. Create a Salesforce Connection
  2. Create an automation between Jira and Salesforce with Flowfilter.
  3. Modify automation and Navigate to the Entity Mapping Tab
  4. Modify the flow filter on Salesforce.
  5. Go to the Field Mapping Tab to save the changes.

Expected Results: 
You should not see any error when you switch back to the Field Mapping Tab.

 

Actual Results:
You see the error message "Issue processing the request, please check the configurations"

 

Environment

3.2.0.2

Cause

DE78969

Resolution

DE78969 is addressed in 3.3 and backported in 3.2 patch 3

Additional Information

The issue is specific to the Salesforce adapter and is with creating new automations as well.