Catalog/PAM Autointegration and Manual integration both failing
Article ID: 277899
Updated On:
Products
Issue/Introduction
While attempting to integrate PAM with Service Catalog, the integration fails.
Integration is being attempted on the install process to be performed automatically. Existing documentation to manually integrate also does not work.
Being told from Catalog during test attempt
CA Process Automation cannot connect to CA Service Catalog. In CA Process Automation, review the CheckSLCMConnectivity process for possible reasons why the connection failed. Examples include the following:
- Processes not loaded from CA Service Catalog
- The password for CA Service Catalog is expired
- Certificate based authenticatio is not configured properly.
Environment
CA Service Catalog 17.3 and Higher
CA Process Automation 4.x
Cause
PAM environment had were existing settings that needed to be reviewed.
Resolution
In one such instance, the Process Automation parameters at the "SLCM_GlobalDataset" level had a different user as well as in the catalog url pointed to only the server
Settings of interest are the "userID__" and "password" parameters as well as the "SLCM_URL" setting. These are all settings one must access from PAM Orchestrator under the SLCM_GlobalDataset in order to address.
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