Identity Portal with SAML integration - Forgotten password invocation doesn't work

Products

• CA Identity Portal
• CA Identity Suite

Issue/Introduction

The forgotten password has been configured to use mail OTP.

In our usecase, when the user executes the URL of IdentityPortal http://<IP Server>:<Port>/Sigma/app, the login.fcc page appears. On this page we have added a link "Forgot password" (http://<IP Server>:<Port>/sigma/app/index#/forgot-password). When we click on it, normally we are redirected to the http://<IP Server>:<Port>/sigma/app/index#/forgot-password page. But the login.fcc page reappears, Normally Identity Portal mustn't invoke SSO.

If we do the same action on Identity Manager, all works fine, using the forgotten password page of IM.

So how to set or configure the forgotten Password link in Identity Portal to by-pass the login page.

Environment

Release : 14.5

Component : CA Identity Suite Virtual Appliance

Resolution

To access Identity Portal using SiteMinder, users must browse to the following SiteMinder protected address:
<SM PROXY FQDN>/sigma/

Example:
http://demo.sso.local/sigma/

Add the following SIGMA Public Tasks URLs to the login page.

Self-Registration Link:
http://demo.sso.local/sigma/public/index#/registration

Forgotten Password Reset:
http://demo.sso.local/sigma/public/index#/forgot-password