Exception executing policies: Error building data for matching events

Products

• CA Identity Portal

Issue/Introduction

A task fails to complete with an error like this:

2023-12-08 11:14:57,523 ERROR [ims.policyxpress.PxStateListener] (Thread-130 (ActiveMQ-client-global-threads)) Exception executing policies: Error building data for matching events

Cause

This can be caused by missing or corrupted Policy Xpress configuration elements.

Resolution

If you have a backup of the roles.xml try to import it to restore the Xpress Policy and see if that resolves the error.

If the roles.xml import does not work, or you don't have a backup copy to use, try to manually delete and recreate the PX policy via the user console.

If the problem persists please reach out to Broadcom Support for additional assistance.