SOI - Sending notification email does not work

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

After configuring SMTP settings in the SOI, the recipient does not receive any notification email - the feature does not seem to work at all.

Environment

SOI 4.2 CU1-CU5

SOI 4.3 CU1

Cause

The customer's application required TLS 1.2 and stronger ciphers to establish a secure TLS connection - in SOI, only TLS 1.0 / 1.1 is implemented.

Resolution

STEPS FOR SOI 4.2 CU1-CU5

 

1. Stop all the SOI services

2. Download Mail-TLS-1.2-support-jar.zip from the article
3. Take a backup of the below jar (mail-1.4 or mail-1.4.1) and replace it with the attached jar (mail-1.6.2)

          CA\SOI\EventManagement\lib\mail-1.4.1.jar

          CA\SOI\indexer\lib\mail-1.4.1.jar

          CA\SOI\tomcat\lib\mail-1.4.1.jar

          CA\SOI\SamUI\lib\mail-1.4.1.jar

          CA\SOI\ucfbroker\lib\mail-1.4.1.jar

 

    4. Also, please take a backup of the below jar and replace it with the attached.  

        CA\SOI\tomcat\lib\ oi.common.sam-4.2.0-manager.jar

        CA\SOI\SamUI\lib\soi.common.sam-4.2.0-ui.jar

 

    5. Start all the SOI services with the recommended steps.

 

STEPS FOR SOI 4.3

1. Stop all the SOI services
2. Take a backup of the file below.
   CA\SOI\tomcat\lib\soi.common.sam-4.3.0-manager.jar
   CA\SOI\SamUI\lib\soi.common.sam-4.3.0-manager.jar
   
3. Replace the above jar from the attached zip file (Fix-36506128-email.zip)

4. Start all the SOI services as per the recommended steps.

Note - We don't need to update mail.jar in SOI 4.3 because it's already updated as part of SOI 4.3 installation.