Manually update the database password in ConnectAll

Products

• ConnectALL

Issue/Introduction

If the database password has been changed, some ConnectAll services may fail to start due to the db.properties file still referencing the previous password.

 

Resolution

First, you will need to locate your ConnectAll Core installation directory. 

For Linux this is often /opt/ConnectALL/Core

For Windows you can discover the location by opening a File Explorer window and typing %CONNECTALL_HOME% in the bar as shown below:

Navigate to the conf directory

Make a copy of the db.properties file to a different location such as /root in Linux or the Desktop if you are using Windows

Open the db.properties file in an editor

Update the jdbc.pwd line and type your new password in plain text

Save the file

Restart the Core first and then the rest of the ConnectAll services for your version as documented here:

• 2.11: https://techdocs.broadcom.com/us/en/ca-enterprise-software/valueops/connectall/2-11/Installation-guide_173640908_installation_guide/173640521_startup_amp_shutdown_instructions_for_connectall.html
• 3.0: https://techdocs.broadcom.com/us/en/ca-enterprise-software/valueops/connectall/3-0/Installation-guide_173637949_installation_guide/173640521_startup_amp_shutdown_instructions_for_connectall.html

If the password is not encrypted in the db.properties file after the services have started up, then you can go into the DB Settings and set the password through the UI to encrypt the password.