Endevor web interface: Passticket Service not set

Products

• Endevor

Issue/Introduction

Using Endevor Web Interface for package approval. Tried to login to web interface using mainframe credentials, got the signin screen but failed with the following error: 
'Endevor Web Services' request completed with return code: 0008, reason code: 0025, details: Token not generated. Passticket Service is not set.

Environment

Endevor V19.0

Cause

Passticket support for Endevor web services is not enabled, and this is one of the prerequisites for using Endevor web interface.

 

Resolution

Follow Endevor document Configure MFA for Endevor to enable passticket authentication or MFA support for Endevor web service. 

Restart Endevor Tomcat server, then relogin to Endevor Web Interface.