SDM Installation Fails with java.io.IOException: Cannot run program "E:\Program"

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager
• ServiceDesk

Issue/Introduction

Installation of SDM 17.x fails with this error message found in the install.log:

... Caught Exception java.io.IOException: Cannot run program "E:\Program": CreateProcess error=193 ...

Environment

CA Service Desk Manager 17.x

Cause

We updated the setting to enable the Windows 8dot3 naming option, but had created the installation folder before that.  In such cases, Windows only applies the change to folders created after the 8dot3 setting was enabled.

Resolution

We installed to a new folder and it worked perfectly.

Additional Information

You can read more about the 8dot3 file naming requirement and how to enable the setting here: Software Requirements