"This version of Symantec Identity Manager requires a newer version of the JBoss application server." When migrating and upgrading to 14.4

Products

• CA Identity Manager

Issue/Introduction

Migrating and upgrading 4 nodes from 14.3 to 14.4.  Silent installation.  Copied im-installer.properties from Node A to Node B which is being upgraded. 

1. Install 14.3 with JBoss 6.4
2. Deploy 14.3 CP3
3. Migrate 14.3 CP3 from JBoss 6.4 to JBoss 7.2
4. Attempt to upgrade 14.3 CP3 (JBoss 7.2) to 14.4. 

Save the file

Installlog.log returns the following:

Status: ERROR
                          Additional Notes: ERROR - Configured JBoss version is not supported or migration has not been done yet. Please refer to the support matrix

Environment

Standalone
Identity Manager 14.4

Cause

Usage of im-installer.properties from a Node A on Node B contained references to Jboss 6.2.

Resolution

Server-location.cmd

 file.

To update the Server-location.cmd file, follow these steps

cd /opt/CA/IdentityManager/IAM_Suite/IdentityManager/install_config_info

vi  Server-location.sh

Change:

echo /opt/jboss-eap-6.4/standalone/deployments

To:

echo /opt/jboss-eap-7.2/standalone/deployments

Confirm im-installer.properties.  If it uses the old Jboss path for 6.4, you will see the the prompt asking you to update the Jboss path to the new Jboss path.  If you update the im-installer.properties with the new path before running the installer the install will proceed.

Perform installation in console mode using -i console from the node being upgraded as this will give the option to change to the correct Jboss 7.2 location and update the upgraded node properly.

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-manager/14-4/upgrading/upgrade-prerequisites/unix-and-console-mode-installation.html