Enable the debug log for Tomcat SOI

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

How to enable the debug log for Tomcat SOI

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

Follow the below step for enable the debug log for SOI Tomcat

 

1. Stop all the SOI services.
2. Open and edit below file

CA\SOI\tomcat\lib\log4j2.xml

 

1. Enable as debug

<Logger name="com.ca.soi.nim.integration" level="DEBUG" additivity="false">

            <AppenderRef ref="UHD"/>

  </Logger>

1. Start all the SOI services
2. Capture all the below log and upload

CA\SOI\tomcat\log

CA\SOI\nimServer\webapps\ca-nim-sm\WEB-INF\logs