MUX - API-1011 - The given offset is invalid - Notifications

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Notifications are failing for specific users in environment. When clicking the Notification icon in the MUX an error is received 'API-1011: The given offset '15' is invalid. Must be a whole positive number and less than total number of records'

Expected Results: Notification icon should display notifications

Actual Results: Clicking the notification link displays error, and no results displayed. There doesn't seem to be a way to clear any existing notifications that might be stuck.

Environment

Clarity 16.2.0, 16.2.1

Cause

This is caused by DE79035

Resolution

This is fixed in Clarity 16.2.1 patch #1 and 16.2.2.