Alert based Incidents are not assigned to Service Desk in Service while creating the manual incidents from DOI

Products

• DX OI SaaS

Issue/Introduction

As per our enrichment rule the incidents are supposed to be assigned, but Incidents are assigned to Service Desk in Service while creating the manual incidents from DOI

Environment

DX OI SaaS

Resolution

After attaching the Enrichment Rule in the channel settings in the default mappings, it started working.