IT Asset Manager URLs

Products

• CA IT Asset Manager Asset Portfolio Management

Issue/Introduction

In a multi-tier IT Asset Manager install with a web server and an application server, what are the URLs to access the IT Asset Manager application?

Environment

IT Asset Manager 17.x

All Supported Operating Systems

Resolution

The ITAM APP Server will not have the ITAM UI website. Only ITAM's web service is hosted on the ITAM APP server.

You can use the following URL on the ITAM APP server to check to see if the ITAM web service is working:

http://SERVER.ITAMAPPSERVER:99/itamservice/service.asmx

For the ITAM Web URL, the following URL should be used:

http://SERVER.ITAMWEBSERVER:99/itam

Additional Information

KB article 'Default CA Service Management URL and Logins' has additional information regarding default CA Service Management URLs

If you find that you cannot connect to the ITAM server using the proper URL described above, perform a Powershell "Test-NetConnection" command to ensure accessibility.  For example:

Test-NetConnection -ComputerName "<itam server hostname>" -Port 99