Hierarchy list is very slow for OBS/Instance rights user
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Hierarchy list is very slow for OBS/Instance rights user

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Article ID: 277585

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

Steps to Reproduce:

  1. Login to Clarity which has at least 100+ Hierarchies 
  2. The logged in user has access to the roadmaps through OBS 
    • Hierarchy - Edit
    • Hierarchy - View
  3. Navigate to MUX and Hierarchy list page

Expected Results: The hierarchy list page loads quickly. 

Actual Results: The page takes a long time to load. 

Workaround: Grant Global rights like 'Hierarchy - Create' or 'Hierarchy - View All' but this would give access to all the hierarchies in the system.

Environment

Version: 16.1.3.

Cause

DE78610

Resolution

DE78610 is resolved in version 16.2.1. The fix is also available in version 16.2.0 Patch 1.