Clients does not switch to Management server for updates after group update provider is not available beyond the configured time.

Products

• Endpoint Protection

Issue/Introduction

In LiveUpdate policy, Group update provided (GUP) is configured, If GUP is not available for the configured time client should switch to Symantec Endpoint Protection Manager (SEPM) for content download. 

It is observed that the client continues to check for GUP even after the configured time to switch to SEPM is exhausted. 

Restarting SEP service, system reboot, reinstall or repair of SEP doesn't fix the issue. 

Environment

SEP 14.3

Cause

The SEP client does not fall back because the error code returned from curl is 'util::TimeoutException'.

Resolution

This issue is fixed in 14.3 RU9 build 11083+,  SEP client does not failover from Group Update Provider to SEPM when GUP is unreachable.

There is a hotfix available for 14.3 RU6, RU7 and RU8. Please contact support to obtain the same.

Additional Information

Upgrading and Migrating to the Latest Release of Symantec Endpoint Protection (SEP)