CA Identity Manager Exchange agent less failed to delete mailbox

Products

• CA Identity Suite

Issue/Introduction

When trying to delete a mailbox for a user using a provisioning server, the connector is failing to delete the mailbox with the below error from jsc_daily.log:

2023-09-10 12:45:04,337 1126646515 [ApacheDS Worker-thread-172] (com.ca.jcs.core:com.ca.jcs.osgi.exchange.router.MessageRouter:551) ERROR  - A remote server returned an error: org.apache.directory.shared.ldap.exception.LdapNoSuchAttributeException: JCS@IAM_SERVER_NAME: JNDI: [LDAP: error code 16 -  is not a valid Mail Alias]: failed to modify eTADSAccountName= "account name" ,eTADSOrgUnitName=USERS,eTADSOrgUnitName=Information Technology,eTADSOrgUnitName=CAE_HQ,eTADSDirectoryName=ADServer,eTNamespaceName=ActiveDirectory,dc=im,dc=etasa

Environment

IM 14.4.2

Resolution

 

We need to bypass JCS to address the AD issues. Clear the JCS cache and retest. JNDI bundle seems to be the problem, it is not properly loaded.

steps to clear the JCS cache

1. stop the JCS service

2. delete cache folder <Connector Server>\data\cache.

3. start the JCS service.

4. configure JCS to receive AD requests(IMPS->JCS->CCS) by using jxplorer.

Additional Information

Reference Defect# DE583194