Metrics monitoring data not available

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Metrics monitoring data is not showing when we click on any of the servers in Inventory of OC.

From OC log:-

Caused by: com.microsoft.sqlserver.jdbc.SQLServerException: The TCP/IP connection to the host xx.xx.xx.xx, port 50507 has failed. Error: "Connection timed out: no further information. Verify the connection properties. Make sure that an instance of SQL Server is running on the host and accepting TCP/IP connections at the port. Make sure that TCP connections to the port are not blocked by a firewall.".

Environment

UIM 20.4cu4

Resolution

it seems to be port at blocked by firewall. Need to check with the Network and firewall team .