In a Service Management Environment with NTLM authentication configured, a popup is generated asking for authorization when trying to access Service Catalog
The pop up reads:
Sign in to access this site
Authorization required by http://<server_name>:<server_port>
Your connection to this site is not secure
Authentication to Service Desk Manager and Web Screen Painter work as expected
View logs in Service Catalog show these errors
2023/12/18 15.04.30.723 ERROR [http-nio-8081-exec-1] [SSOConfiguration] federationIssuer configuration parameter not set
2023/12/18 15.04.30.723 ERROR [http-nio-8081-exec-1] [SSOConfiguration] federationRealm configuration parameter not set
2023/12/18 15.04.30.724 ERROR [http-nio-8081-exec-1] [SSOConfiguration] federationThumbprint configuration parameter not set
2023/12/18 15.04.30.724 ERROR [http-nio-8081-exec-1] [SSOConfiguration] federationFriendlyName configuration parameter not set
2023/12/18 15.04.30.724 ERROR [http-nio-8081-exec-1] [SSOConfiguration] federationAudienceuris configuration parameter not set
2023/12/18 15.04.30.724 ERROR [http-nio-8081-exec-1] [SSOConfiguration] federationReply configuration parameter not set
Service Management 17.3+
NTLM
These parameters mentioned in error logs are not necessary and can be deleted as customer does not have SAML SSO configured
After deleting the parameters in the logs from C:\Program Files\CA\Service Catalog\view\webapps\usm\WEB-INF\web.xml
federationIssuer
federationRealm
federationThumbprint
federationFriendlyName
federationAudienceuris
federationReply
The authentication worked as expected