SAP/AD Password reset using Identity Portal causes Request Failed error
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SAP/AD Password reset using Identity Portal causes Request Failed error

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Article ID: 277424

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Updated On:

Products

CA Identity Suite

Issue/Introduction

SAP/AD Password reset using Identity Portal causes Request Failed error 

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Error: Request failed

Failed to process the request

Please contact your system administrator for support

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Task is completing on Identity Manager Side. New password works on endpoint.

Environment

14.4 CP2

Resolution

Issue will be fixes in next cumulative hotfix above 14.4 CP2 CHF1

Additional Information

If you need it fixed earlier reach out to support for hotfix HF_IP-14.4.2-20231124143015-DE584104_0001.tgz.gpg

for 14.4 CP2 CHF1.