SAP/AD Password reset using Identity Portal causes Request Failed error

Products

• CA Identity Suite
• CA Identity Portal

Issue/Introduction

SAP/AD Password reset using Identity Portal causes Request Failed error 

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Error: Request failed

Failed to process the request

Please contact your system administrator for support

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Task is completing on Identity Manager Side. New password works on endpoint.

Environment

14.4 CP2

Resolution

Issue will be fixes in next cumulative hotfix above 14.4 CP2 CHF1 and 14.5

Additional Information

If you need it fix earlier reach out to support for hotfixes:

 

HF_IP-14.4.2-20231124143015-DE584104_0001.tgz.gpg

for 14.4 CP2 CHF1.

And for 14.5 :

HF_IP-14.5.0-20240503095655-DE601667.tgz.gpg

HF_IMS-14.5.0-20240503095910-DE601667.tgz.gpg