application error in amisww32.exe

Products

• CA Client Automation - IT Client Manager

Issue/Introduction

Process amisww32.exe (File Scan) is crashing with this application error :

Faulting module name: amisww32.exe, version: 14.5.0.153, time stamp: 0x60077880
Exception code: 0xc0000409
Fault offset: 0x0000646b
Faulting process id: 0x25a4
Faulting application start time: 0x01da17cd760b777f
Faulting application path: C:\Program Files (x86)\CA\DSM\bin\amisww32.exe
Faulting module path: C:\Program Files (x86)\CA\DSM\bin\amisww32.exe

Environment

Client Automation 14.5

Cause

Crash occurs when a path with length greater than 260 characters is found during the filescan.

Resolution

Open a case at CA Broadcom Technical Support and request the fix T533381