RSA Integration with CA PAM 4.1.5 and 4.1.6 does not prompt for 2F authentication
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RSA Integration with CA PAM 4.1.5 and 4.1.6 does not prompt for 2F authentication


Article ID: 277409


Updated On:


CA Privileged Access Manager (PAM)


Customer is facing a critical issue with Symantec PAM after upgrading to 4.1.5 / 4.1.6

When logging into PAM using RSA, the usual process involves entering a PIN followed by providing / keying in the OTP that is generated and sent to the user via SMS or OTP sent via email. 

However, currently, they are able to login to CA PAM just be entering the PIN as the the OTP screen pop-up does not show up, meaning users are able to log in using only the PIN without OTP code, leading to security concerns.

Under normal cisrumstances the following screen (Challenging for OTP/On-Demand Token) is presented and the OTP/On-Demand Token needs to be provided below.

After upgrade to 4.1.5 / 4.1.6, the user is not more challenged for providing the OTP / On-Demand Token.




CA PAM : 4.1.5 and 4.1.6 with RSA as the Authentication method.

RSA: REST API Authentication is enabled as well as the user has On Demand Authentication enabled.


When On Demand Authentication is enabled to the users in RSA, the pop-up for providing the OTP is not appearing.
If the user in RSA is not configured for On Demand Authentication, the integration works properly.


Currently, there is no solution to fix this problem for users that have On Demand Authentication in RSA and REST API Authentication enabled.

In the RSA, the user details would show if the On Demand Authentication is enabled or not. (In the RSA, Authentication--> On-Demand Authentication-->Manage Enabled Users).

We have a work around in place to fix this problem, by moving back to the non REST API call from CA PAM to the RSA Server.

For having this workaround to be configured please open a support ticket with Broadcom and the Technical support team will be able to enable the workaround. Once the workaround is in place the OTP authentication pop-up will be available and users will be able to provide the OTP for authentication.

Additional Information

To identify if the problem:
- Confirm with the customer if the users configured in RSA have On Demand Authentication (ODA) enabled or not