PAM AMI cannot be found in the AWS console

Products

• CA Privileged Access Manager (PAM)
• CA Privileged Identity Management Endpoint (PIM)
• CA Threat Analytics for PAM
• CA Privileged Access Manager - Server Control (PAMSC)

Issue/Introduction

After following KB101553- How to request CA PAM AMI and getting an email from Broadcom stating that the AMI was shared with the AWS account, the AMI does not appear in the AWS console.

Environment

Privileged Access Manager (PAM) in AWS

Resolution

The PAM AMI will be listed under the Private Images since it is shared directly to the account. To find the PAM AMI:

1. Open the Amazon EC2 console at https://console.aws.amazon.com/ec2/.
2. In the navigation pane, choose AMIs.
3. In the first filter, choose Private images. All AMIs that have been shared with you are listed. To granulate your search, choose the Search bar and use the filter options provided in the menu.

Additional Information

For more information, refer to Find shared AMIs to use for Amazon EC2 instances