Firewall component is not working correctly (malfunctioning)

Products

• Endpoint Protection

Issue/Introduction

The firewall component is not working correctly (malfunctioning)

Cause

Found the following in the logs :

2023-12-15 15:16:19 Updating connection tracking state...
2023-12-15 15:16:19 Connection tracking has been successfully enabled

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2023-12-15 15:17:26 sourceFolder: C:\Program Files\Symantec\Symantec Endpoint Protection\14.3.9265.6000.105\Bin64\TeeferWin8
2023-12-15 15:17:26 teefer.inf: C:\Program Files\Symantec\Symantec Endpoint Protection\14.3.9265.6000.105\Bin64\TeeferWin8\teefer.inf
2023-12-15 15:17:26 Acquired write lock for 'Symantec Firewall'
2023-12-15 15:17:28 ERROR: SetupCopyOEMInf() failed for C:\Program Files\Symantec\Symantec Endpoint Protection\14.3.9265.6000.105\Bin64\TeeferWin8\teefer.inf : 0x000003f1
2023-12-15 15:17:28 Release write lock for 'Symantec Firewall'
2023-12-15 15:17:28 Exception: OpenService failed. Error code: 1060: The specified service does not exist as an installed service.

2023-12-15 15:17:28 Teefer install failed, trying once more in 5 seconds
2023-12-15 15:17:33 Exception: RegQueryValueEx. Error code: 5: Access is denied.

2023-12-15 15:17:33 ERROR: No instance guid found.
2023-12-15 15:17:33 Acquired write lock for 'Symantec Firewall'
2023-12-15 15:17:35 ERROR: SetupCopyOEMInf() failed for C:\Program Files\Symantec\Symantec Endpoint Protection\14.3.9265.6000.105\Bin64\TeeferWin8\teefer.inf : 0x000003f1
2023-12-15 15:17:35 Release write lock for 'Symantec Firewall'
2023-12-15 15:17:35 Exception: OpenService failed. Error code: 1060: The specified service does not exist as an installed service.

2023-12-15 15:17:35 InstallFirewall failed second attempt: 0x800703f1
=========================================================================================

sto: {Setup Import Driver Package - exit (0x000003f1)} 15:17:35.070
!!! inf: Failed to import driver package into driver store
!!! inf: Error 1009: The configuration registry database is corrupt.
<<< Section end 2023/12/15 15:17:35.090
<<< [Exit status: FAILURE(0x000003f1)]

 

Resolution

The bottom line appears to be a Windows issue with the 'Error 1009: The configuration registry database is corrupt'.

The recommendation is 're-imaging the machine.