MUX - Pasting RTF Field Presents Error
search cancel

MUX - Pasting RTF Field Presents Error

book

Article ID: 277342

calendar_today

Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

When attempting to copy and paste an RTF field in a Grid view the following error is presented:

Comments contains invalid data format (JSON format not supported)

1. Create a Large Text - Rich Text field on the Project Object.
2. Log into the MUX, access "Projects", on the Grid view add the newly created field.
3. Type any text into the RTF field.
4. Click the cell, Copy the cell, and paste the Cell into a different row.

Expected Results: 

You should be able to Paste the text

Actual Results:

Error: Comments contains invalid data format (JSON format not supported)

Environment

16.1.3, 16.2.0

Resolution

This is being tracked as DE78933, which is under review.