UIM, unable to open c probes in infrastructure manager

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

I am unable to open the configuration for ntevl probe.

Dec 15 12:57:15:361 [61632] ntevl: ****************[ Starting ]**************** 
Dec 15 12:57:15:361 [61632] ntevl: * Windows NT event log watcher 4.33 
Dec 15 12:57:15:361 [61632] ntevl: * Nimsoft Corporation 
Dec 15 12:57:16:204 [61632] ntevl: openMeteDataSavetoHash:EvtOpenPublisherMetadata failed 1813 
Dec 15 12:57:16:251 [61632] ntevl: openMeteDataSavetoHash:EvtOpenPublisherMetadata failed 2 

Environment

20.4

Cause

Server team uninstalled all old versions of Microsoft Visual Studios which the probes rely on.

Resolution

installed vs2017_vcrestist_x* from archive resolved issue.