Nutanix_monitor Prism alerts to Moogsoft (external application)

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We are monitoring nutanix alerts using the nutanix_monitor probe. We are also integrating the alarm monitoring externally using a third-party tool (Moogsoft) that intercepts the alarms using the UIM hub queue subscription (alarm2 subject).

While most of the nutanix alarms are forwarded correctly to external tool, "Prism" type of alerts coming from the same nutanix instance, which are visible in IM, are not visible in Moogsoft. 

Why? 

 

Environment

DX UIM 20.4.x / 23.4

Nutanix_monitor 1.60

Cause

Differently from the rest of Nutanix alarms, prism type of alarms are imported by the Nutanix probe into UIM via the EMS. Once these events reach EMS they are created directly into the database.db so they do show in the UIM alarm consoles but they bypass the NAS hub queues mechanism. Therefore they cannot be intercepted by Moogsoft.

Resolution

With the nutanix_monitor probe GA version 1.60, by design, Prism Alarms are imported into UIM via the EMS and it is not possible to forward Prism alarms to Moogsoft with any out-of-the-box UIM tool. 

On March 2024 we released an enhancement to the probe 1.61 to support Nutanix Prism alarms to be forwarded to NAS rather than only to EMS: 

 

Attached to this KB is nutanix_monitor-1.6.1.zip.

We have added a new key to the Probe profile configuration page. Enable this key to ensure Nutanix Alerts are directed to NAS. Otherwise, the alerts will continue to be forwarded via EMS.

 

Instructions to apply the fix: 

1. Download and deploy nuanitx_monitor-1.6.1.zip

2. Enable the key "Forward Nutanix Alerts to NAS alarms" and acknowledge the prism alarms.

3. Observe new prism alarms should be forwarded to NAS and they should be inteceptable externally.

 

Additional Information

Feature for enhancement released in March 2024 F142277