Cannot export CABI custom dashboards to PDF: Failed starting chrome process

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

I'm running UIM with CABI and I have created custom dashboards: (Eg. : Creating a simple Ad Hoc report on a single metric for a group of devices to be able to set aggregation. (broadcom.com) )

When I try to export one of these custom dashboards to PDF it generates the following error: 

 

Server Error: com.github.kklisura.cdt.launch.exceptions.ChromeProcessException: Failed starting chrome process.

jasperserver.log:

2023-12-13T09:34:10,546 ERROR SecureExceptionHandlerImpl,http-nio-80-exec-8:125 - com.github.kklisura.cdt.launch.exceptions.ChromeProcessException: Failed starting chrome process.. Failed starting chrome process. net.sf.jasperreports.engine.JRRuntimeException: com.github.kklisura.cdt.launch.exceptions.ChromeProcessException: Failed starting chrome process.

    at com.jaspersoft.jasperreports.highcharts.charts.ChartPdfHandler.exportElement(ChartPdfHandler.java:45)
    at net.sf.jasperreports.engine.export.JRPdfExporter.exportGenericElement(JRPdfExporter.java:3514)

 

 

We have added the chrome path correctly in the file named: js.config.properties.

Example: chrome.path=C:\Program Files\Google\Chrome\Application\chrome.exe

Environment

UIM 20.4.x

CABI 8.x

Cause

TIBCO/ CABI / Jasperreportserver configuration issue 

Resolution

To resolve this issue: 

1. Open the file jasperreports.properties normally located:    \Nimsoft\probes\service\wasp\webapps\cabijs\WEB-INF\classes

    And add the following 2 lines in the file: 

net.sf.jasperreports.chrome.page.isolate=true
net.sf.jasperreports.chrome.argument.remote-allow-origins=*

2. Open the file js.config.properties normally located:    \Nimsoft\probes\service\wasp\webapps\cabijs\WEB-INF

a) comment the following line: 

#phantomjs.path

b) If using backslashes in the chrome.path change them to forward slashes: 

chrome.path=C:\Program Files\Google\Chrome\Application\chrome.exe

chrome.path=C:/Program Files/Google/Chrome/Application/chrome.exe

3) Restart the cabi and cabi wasp probe

5) Test exporting the custom dashboard to PDF Again.