Unable to add Active Directory Gateway agent in Endpoint Security Console

Products

• Endpoint Security
• Endpoint Security Complete
• Endpoint Threat Defense for Active Directory

Issue/Introduction

While configuring the Threat Defense for Active Directory [TDAD] unable to add an Active Directory Getaway [ADG] agent 

Environment

Symantec Endpoint Security Complete managed Symantec Endpoint Protection 14.3 RU6  client and Symantec Data Center Security Server Agent [DCS]

 

Cause

From ProcMon shows that the PCHSetupRunner.exe cannot find the ccLib.dll. it looks like the DCS agent provides its isolate.ini that conflicts with SEP isolate.ini according to the paths that ccLib.dll is looking for.

Resolution

This issue is fixed in 14.3 RU9 released on 17th June 2024

Additional Information

Workaround used before the release of the fix

Copy C:\ProgramData\Symantec\Symantec Endpoint Protection\14.3.8268.5000.105\isolate.ini and C:\Program Files\Symantec\Symantec Endpoint Protection\14.3.x.x.x\Bin64\ccLib.dll to C:\Windows\system32 

Note: Once the ADG is configured successfully delete the files isolate.ini and ccLib.dll copied to C:\Windows\system32