Unable to add Active Directory Gateway agent in Endpoint Security Console
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Unable to add Active Directory Gateway agent in Endpoint Security Console

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Article ID: 277208

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Updated On:

Products

Endpoint Security Endpoint Security Complete Endpoint Threat Defense for Active Directory

Issue/Introduction

While configuring the Threat Defence for Active Directory [TDAD] unable to add an Active Directory Getway [ADG] agent 

Environment

Symantec Endpoint Security Complete managed Symantec Endpoint Protection 14.3 RU6  client and Symantec Data Center Security Server Agent [DCS]

 

Cause

From ProcMon shows that the PCHSetupRunner.exe cannot find the ccLib.dll. it looks like the DCS agent provides its isolate.ini that conflicts with SEP isolate.ini according to the paths that ccLib.dll is looking for.

Resolution

The fix is targeted for SEP 14.3 RU9 client. 

Workaround :

Copy C:\ProgramData\Symantec\Symantec Endpoint Protection\14.3.8268.5000.105\isolate.ini and C:\Program Files\Symantec\Symantec Endpoint Protection\14.3.x.x.x\Bin64\ccLib.dll to C:\Windows\system32 

Note: Once the ADG is configured successfully delete the files isolate.ini and ccLib.dll copied to C:\Windows\system32