Remote WSP 17.4 install instructions

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Following an update to SDM 17.4, there may be a need to allow end users to access WSP via remote client.  The following document is a supplement to the existing documentation describing how to run the setup.

Environment

Release: 17.4 or higher
Component:  CA Service Desk Manager

Resolution

If you have installed Remote Web Screen Painter in your environment, perform the following steps:

1. 1. Log in to the server where CA SDM is installed:
      1. Navigate to the $NX_ROOT/java/lib folder.
      2. Copy the following jar files:
         
         WebScreenPainter.jar
         sd-utils.jar
         domsrvr_utils.jar
         slump.jar
         log4j-api-2.17.1.jar
         log4j-core-2.17.1.jar
         log4j-jcl-2.17.1.jar
         bc-fips-1.0.2.1.jar
         bctls-fips-1.0.12.2.jar
         
         
   2. Log in to the server where remote WSP is installed:
   3. Navigate to the $NX_ROOT/java/lib folder and paste the jar files that you copied in Step 1.
   4. Log in to the server where CA SDM is installed:
      1. Navigate to the $NX_ROOT/SC/JRE folder.
      2. Copy the 11.0.18 folder.
   5. Log in to the server where remote WSP is installed:
      1. Navigate to the $NX_ROOT/SC/JRE folder.
      2. Paste the 11.0.18 folder.
      3. Navigate to the $NX_ROOT folder.
      4. Open the NX.env file in a text editor.
      5. Find the parameter NX_JRE_INSTALL_DIR=
      6. Modify the parameter value from 1.8.0_112 to 11.0.18
      7. On the next line, add the following line:
         @NX_LOG=C:/PROGRA~2/CA/SERVIC~1/log
         
         
   6. Save the NX.env file.
   7. Log in to the server where CA SDM is installed and copy the following files to the same folder location in the remote WSP server:
      $NX_ROOT/bin/pdm_wsp.exe
      $NX_ROOT/bin/bop_sinfo.frg
      $NX_ROOT/site/ddict.sch
      $NX_ROOT/site/cfg/log4j2.properties
      $NX_ROOT/site/cfg/log4j2.properties.tpl
      
      
   8. Launch remote WSP to verify that you are able to design and customize CA SDM forms.

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