Siteminder policy server is starting after the install of APMSSO

Products

• DX Application Performance Management

Issue/Introduction

After the installation of the APMSSO, the siteminder policy server does not start up. It is causing the siteminder Policy Server crash. If we remove the apmsso, then the siteminder Policy Server starts good.

Cause

It looks like issue starts after executing the XPSConfig and configuration of "libEventIntroscopeprovider.so", once XPSConfig is complete and we run the XPSConfig again, it is core dump and crash.

Resolution

The issue is with Introscope file on the SM configuration side which is pointing to wrong/un-writeable directories. Make sure SM user has permissions to the directory where the APMSSO files are being written.