Symantec DLP DetectionServer Controller Service fails to restart

Products

• Data Loss Prevention

Issue/Introduction

MonitorController0.log shows this error

SEVERE: Error starting monitor controller
java.lang.RuntimeException: org.springframework.dao.DataAccessResourceFailureException: Unable to acquire JDBC Connection; nested exception is org.hibernate.exception.JDBCConnectionException: Unable to acquire JDBC Connection
....
Caused by: org.springframework.dao.DataAccessResourceFailureException: Unable to acquire JDBC Connection; nested exception is org.hibernate.exception.JDBCConnectionException: Unable to acquire JDBC Connection
....
Caused by: java.sql.SQLRecoverableException: IO Error: Connection reset

Localhost.log

Level: INFO

Source: com.hazelcast.nio.tcp.TcpIpConnection

Message: [x.x.x.x]:port [enforceMessaging] [3.6.5] Connection [Address[x.x.x.x] lost. Reason: java.io.EOFException[Remote socket closed!]

File: Enforce/logs/tomcat/localhost.log

Source: com.vontu.manager.admin.AdminReportBusinessObjectGenerator

Message: Unable to get status for server 62: Connection refused to host: x.x.x.; nested exception is:

java.net.ConnectException: Connection refused (Connection refused)

 

Cause

This error occurs when the Enforce loses connection with the Database.

Resolution

Restarting DLP services resolved the issue.