ISG CAS MA unable to upload samples to Sandboxing due to licensing issue health_state license_validity

Products

• CAS-VA
• ISG Content Analysis
• SSP-S210 PLATFORM
• SSP

Issue/Introduction

Customer cannot upload the sample to ISG CAS MA Sandboxing because of the health_state: red. reason: [license_validity]

Environment

Hypervisor: ISG SSP-S210 ver. 2.4.1.1

Application: ISG CAS MA ver. 3.1.5.0

Resolution

Check the application name and status:

• ISG> enable
• ISG# config t
• ISG(config)# applications
• ISG(config-applications)# view
• ex. NAME: CAS1 ID: <serial-number>

 

Stop running applications

ISG(config-applications)# stop CAS1

 

Check the license associated with application

ISG(config)# licensing view

<CAS serial number>  |   <none> 

 

If there's no APP label corresponding to license associated with ID, please add it

ISG(config)# licensing

ISG(config-licensing)# edit ID <serial number> label CAS1

<CAS serial number>  |  CAS1

 

Re-fetch license from Broadcom Support Portal

ISG(config)# licensing load id <CAS serial-number> username [email protected] password examplepassword

 

Reboot the ISG and if required start the application manually

ISG(config-applications)# start CAS1