AIOps 23.2 onpremise idle timeout redirect to a "DX SaaS" blank page

Products

• DX Operational Intelligence
• DX Application Performance Management
• CA App Experience Analytics

Issue/Introduction

23.2 UI idle timeout redirects to an invalid web page, it show DX SaaS on the banner, however it is an on-premise setup.

Environment

DX Platform 23.1, 23.2

Cause

This problem is related to defect DE585844 and fixed in 23.3

Analysis:
- The issue is only reproduced in the firefox browser locally, not able to reproduce in chrome browser. 
- In firefox when there is a redirect, we are seeing NS_BINDING_ABORTED error, In this case logout and redirect flow going into error condition in doi-adminui code where apmServicesUrl is not getting populated in 23.2
- The issue is fixed in 23.3 by populating the APM_SERVICES_URL in doi-adminui pod

Resolution

1) Upgrade to 23.3

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-platform-on-premise/23-3/Upgrade-DX-Platform.html 

2) Edit the doi-adminui deployment:

kubeclt edit deployemnt doi-adminui -n <your namespace>

3) Update below environment variable accordintly to your apmservices-gateway endpoint

APM_SERVICES_URL:<gateway URL>/dxiportal

Example:

APM_SERVICES_URL:http://apmservices-gateway.example.com/dxiportal

IMPORTANT:  update the protocol (http) accordingly to your environment if it is is secured (https)

4) Save the deployment ( a new doi-adminui pod will be created)

Additional Information

https://knowledge.broadcom.com/external/article/190815/aiops-troubleshooting-common-issues-and.html