When attempting to export a change calendar, the export does not generate the expected schedule.ics file and seemingly does not do anything
In the browser console, under the "Console" tab, one may see "Uncaught ReferenceError: argsSchedCIFamily is not defined"
Release: 17.3 or higher
Component: CA Service Desk Manager
There is a custom list_chgsched.htmpl in the NX_ROOT/site/mods which lacks the "argsSchedCIFamily" definition.
If one opens the list_chgsched.htmpl that is located within NX_ROOT/bopcfg, there will be a line referencing "argsSchedCIFamily". This same reference will be missing under the same file under NX_ROOT/site/mods. This is often due to older legacy versions of list_chgsched.htmpl that had been customised from prior installations that were carried over into later releases of 17.3 and onwards.
There are two options:
- Remove the list_chgsched.htmpl form from site/mods and use the OOB version of the given form under bopcfg
- Review prior customisation history on list_chgsched.htmpl and re-create the same changes, but use the version of the list_chgsched.htmpl form that exists in 17.3