AppNeta - Missing Auth.config details from configured in Monitoring point - 14.1.0 and newer

Products

• AppNeta

Issue/Introduction

In AppNeta EMP version 14.1 and newer, there is a device key and tenant id requirement that is found in the AppNeta Server in the Monitoring Points WebUI.
This is a requirement for the monitoring point to connect to the AppNeta SaaS portal:

 

 

 

Resolution

 

To create the required Auth.config details, you will require the MAC address from the monitoring points Eth0.  *Note this step can be skipped for V35 virtual appliances.

1.  Log into the monitoring points WebUI and find the MAC address of Eth0. 

2.  Copy the MAC address.  Next log into the SaaS portal on your App-xx.pm.appneta.com server.  Click the Gear Icon > Monitoring Points and choose Add Monitoring Point.

 

3.  In the Add Monitoring Points page, choose the organization and platform.  Use AppNeta Hardware for all physical appliances, or select your virtual appliance if that's what you're using.  
Look for the second section 'AppNeta Server Connect' and expand this.  For Hardware appliances, you'll need to paste the MAC address from Eth0 and click continue.  For virtual appliances, this step is not required.

 

4. You should then see the AppNeta NIS.config and Auth.config details for your organization:

5.  Click download file.  The Zip File can be extracted, and contains 3 files:
appneta-server-connect.yaml
auth.config 
nis.config 

 

6.  Back to the monitoring point's WebUI, you can use the appneta-server-connect.yaml to update the settings.  Log back into the monitoring points WebUI, and access the device's API:

7.  In the appliances API, look for the BATCH section, expand and click the try it out button, then upload the appneta-server-connect.yaml file.

8. Click Execute to apply the settings.  You may be prompted for the username and password of the appliance to continue.

9.  Once applied, you can review the settings in the WebUI section again:

10.  Manually restart the monitoring point for the changes to take effect.

Additional Information

For more information, have a look at the instructions from TechDocs.