Unable to OSRestore an EDR S550 to version 4.8 or earlier
book
Article ID: 277004
calendar_today
Updated On:
Products
Endpoint Detection and ResponseEndpoint Protection with Endpoint Detection and ResponseEndpoint Detection and Response with Network SensorEndpoint Detection and Response with Network and EmailEndpoint Detection and Response with EmailEndpoint Detection and Response Hardware
Issue/Introduction
While attempting to reinstall (a.k.a. OSRestore) an Endpoint Detection and Response (EDR) S550 appliance to version 4.8 or older, you receive the error "Pane is dead" and the OSRestore fails.
Cause
Newer models of the S550 include a different model of HDD. Support for newer model of HDD was not included until EDR version 4.9.
Resolution
Use EDR version 4.9 or newer when OSRestoring the EDR S550 appliance.