Jaspersoft license failed

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

Jaspersoft show License Failed when trying to login or installation of SOI Report failed due to Jaspersoft license failed.

Environment

Jaspersoft Report 8.2.0

Cause

The Apache Tomcat Properties -Djs.license.directory was pointing to the wrong location for the jasperserver.license file.

Resolution

To fix the problem:

1) Execute apache-tomcat\bin\jasperreportsTomcatw.exe
This will bring up the Apache Tomcat Properties window
2) In the Java Options section, change the location for the license for option -Djs.license.directory
The license file is located in jasperreports-server-8.2.0 or where it was installed.
3) Need to restart Apache Tomcat 9.0 jasperreportsTomcat service after making the changes.