Nimsoft Robot Watcher service is installed and runs fine, but does not appear in list of Services (services.msc)

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Our UIM Robot appears to be working fine.   

It starts up when we reboot the machine, and communicates with its hub.

However, the Nimsoft Robot Watcher service is missing from the list of Services in Windows, and therefore we cannot stop or restart the service manually.

We even tried running "sc stop NimbusWatcherService" and received an error:  "ACCESS DENIED."

 

Cause

This may occur if the robot was installed using an account that was later removed from the system.

To determine whether this is the problem, you may run the following command from the command prompt to query the current security settings of the service:

 > sc sdshow NimbusWatcherService

The output will look similar to the following:

D:(A;;RPWPDTRC;;;S-1-5-21-1234567     ...more strings of numbers and letters....)

The key indicator of this problem is the appearance of a long identifier starting with S-1-* which occurs when a user account has been deleted from the system.

Resolution

To resolve the issue, run the following command from an elevated command prompt:

 

sc sdset NimbusWatcherService D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCLCSWRPWPDTLOCRRC;;;BA)

 

This should reset the security descriptor to a setting that is generally considered safe and standard for most services by granting Full Control to the SYSTEM user and Administrators.