Users unable to login to ConnectALL UI

Products

• ConnectALL

Issue/Introduction

Steps to reproduce

1. Install/upgrade ConnectAll (v3.2.0 or above)
2. Ensure Tomcat service is up and running
3. Try logging to ConnectAll UI

 

Expected Result:  User should be able to login to ConnectAll UI

Actual Result: User is unable to login to ConnectAll UI and if below stack is seen in the logs, follow the resolution section  

org.apache.catalina.startup.HostConfig.deployWAR Error deploying web application archive [/opt/CA/UI/tomcat/webapps/ConnectAll.war] java.lang.IllegalStateException: Error starting child

Environment

Version 3.2 and above

Resolution

1. Open {installation_directory}/UI/tomcat/conf/server.xml
2. Search for the word "deployXML"
3. Check if "deployXML" attribute value is set to "false"
4. If yes to the above, then stop the tomcat service
5. Go to the folder {installation_directory}/UI/tomcat/conf/Catalina/localhost/ and create ConnectAll.xml
6. Try to copy the contents from {installation_directory}/UI/tomcat/webapps/ConnectAll/META-INF/context.xml to the newly created ConnectAll.xml
7. Ensure appropriate permissions are there for the ConnectAll.xml similar to other files inside Tomcat
8. Start the Tomcat service

Additional Information

• Check {installation_directory}/UI/tomcat/logs/ConnectAll.log or {installation_directory}/UI/tomcat/logs/catalina.out
• Check if the logs show the below error trace

org.apache.catalina.startup.HostConfig.deployWAR Error deploying web application archive [/opt/CA/UI/tomcat/webapps/ConnectAll.war] java.lang.IllegalStateException: Error starting child