Unable to connect to Ghost Solution Suite DB during Remote Console installation

Products

• Ghost Solution Suite

Issue/Introduction

While attempting to install an additional remote Ghost Solution Suite console, the GSS SQL Database is not found. If a connection from the remote console computer to SQL database is attempted with SQL Management Studio or ODBC, the connection attempt will fail.

Environment

Ghost Solution Suite 3.x

SQL Server and SQL Server Express

Cause

In at least one instance of this issue, it was discovered that Named Pipes and TCP/IP protocols were disabled for the SQL server

Resolution

1. Open 'SQL Server Configuration Manager' directly on the SQL server
2. Expand 'SQL Server Network Configuration' and click on 'Protocols for MSSQLSERVER'
3. Enable 'Named Pipes' and 'TCP/IP' and restart SQL Server Services
4. Attempt GSS Remote Console installation again