PAM Processes Are Starting as Queued

Products

• CA Process Automation Base

Issue/Introduction

New ITPAM processes are starting as queued and are never completing

Restarting ITPAM resolves the issue temporarily, but the issue reoccurs and processes get stuck

Environment

ITPAM 4.3.5

Cause

Performance issue - The database is being overloaded with data from inflight flows and activeMQ messages

Resolution

Increase the noOfConsumers and Oasis.concurrent.calc.ops:

1. Log into PAM using an administrator account

2. Configuration > Expand Ochestrators > Click on the Orchestrator > Configuration Properties > Common Properties:

Set:

noOfConsumers to 150

Oasis.concurrent.calc.ops to 2000

3. Restart the Domain Orchestrator services

Additional Information

Process Automation - Failed to build list of tasks for the day; will retry if master

ITPAM Production instance is running very slow and showing delayed response.

Enable and Tune Archiving and Purging feature