Can't log into Portal

Products

• DX NetOps
• CA Performance Management - Usage and Administration

Issue/Introduction

Unable to log into Portal.  The following error is seen in the browser

HTTP ERROR 404 JSP file [/_error.jsp] not found

URI:	/sso/sign-in.jsp
STATUS:	404
MESSAGE:	JSP file [/_error.jsp] not found
SERVLET:	jsp

Environment

23.3.3

Cause

/ partition out of space

Resolution

• Work with support to clean up old files
• restart services
  • service caperfcenter_console stop; service caperfcenter_sso stop; service caperfcenter_eventmanager stop; service caperfcenter_devicemanager stop
  • service caperfcenter_eventmanager start; service caperfcenter_sso start; service caperfcenter_devicemanager start; sleep 20; service caperfcenter_console start