Can't log into Portal
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Can't log into Portal

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Article ID: 276800

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Updated On:

Products

DX NetOps CA Performance Management - Usage and Administration

Issue/Introduction

Unable to log into Portal.  The following error is seen in the browser

HTTP ERROR 404 JSP file [/_error.jsp] not found

URI: /sso/sign-in.jsp
STATUS: 404
MESSAGE: JSP file [/_error.jsp] not found
SERVLET: jsp

Environment

23.3.3

Cause

/ partition out of space

Resolution

  • Work with support to clean up old files
  • restart services
    • service caperfcenter_console stop; service caperfcenter_sso stop; service caperfcenter_eventmanager stop; service caperfcenter_devicemanager stop
    • service caperfcenter_eventmanager start; service caperfcenter_sso start; service caperfcenter_devicemanager start; sleep 20; service caperfcenter_console start